A couple of days ago, NT traders using a Zen-Fire data feed were told they HAD to close their trades (whether in profit or loss) and update to a new version of NinjaTrader.
However, what they were not told was that this new version wasn't properly tested, was full of bugs and hardly worked.
At the cut-off point when everyone was forced to switch over to the new version and problems and snags were to be expected, guess what?! The support desk was closed. Users were assured that all would be fixed by the time markets opened on Sunday night (GMT).
Except that nothing was fixed. The markets are now open, NT traders are screaming blue murder and the responsible parties haven't come forward to admit the mistakes or provide any assurances of a quick resolution. People aren't able to connect, when they do connect they get disconnected randomly, strategies they've setup aren't working, data is all messed up and wrong figures are coming in through the feed (10X the amount they should be!), charts have reverted to previous contract periods, orders are going haywire and people are losing money ....
http://www.forexfactory.com/showthread.php?p=7191885
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